- Incontact admin studio for mac password#
- Incontact admin studio for mac download#
- Incontact admin studio for mac windows#
Incontact admin studio for mac windows#
Performs the Windows "undo" function (that is, returns the script to its state prior to your last change). Reverts the script to its state prior to an "undo". Performs the standard Windows "cut" function. Performs the standard Windows "paste" function.
Starts a continuous script trace that runs until manually ended. Goes to a specific script action item (that is, selects an action icon in the active script based on the ID you enter).Ĭaptures a script trace for the next occurrence only.
Performs the standard Windows "copy" function. Selects all the action icons in the active script. Studio uses many of the commonly-known keyboard shortcuts, such as CTRL + C to copy something, but also offers many more shortcuts to streamline your workflow. Whether you are an experienced scripter or just need to create a basic script, the visually-intuitive interface and drag-and-drop functionality makes Studio easy to use while also offering complexity and dexterity. If you have any issues with Studio being falsely identified as 'infected', contact your anti-virus vendor. This situation may apply, for example, to business process outsourcers (BPOs) who have separate business unit for each of their customers. If your organization has more than one business unit, you must use the credentials for the business unit you were logged into when you downloaded Studio.
Incontact admin studio for mac password#
You cannot have a different username or password for Studio, and you should always manage your credentials (for example, change your password) in CXone. Once the application is installed, you can log in to Studio using your CXone credentials.
Incontact admin studio for mac download#
To use Studio, you must download the application from CXone. Likewise, your Studio permissions are handled through the your CXone security profile. The integration provides basic interaction with scripts through the platform, access to data such as skills and contact details, and allows you to log in with your same CXone business unit account and credentials. Studio is integrated with your system, but it is a separate program that you must download from CXone. The arrows show the flow of a potential interaction, beginning with a Begin action, labeled "Asgard Hotline", and eventually reaching the Yggdrasil Menu that provides 8 options to a caller. It allows callers to hear basic details about the contact center and Asgard, then after wards interact with a menu that offers options to reach the 8 other Nordic worlds for vacation info, or to interact with an agent and schedule a vacation. The following is an excerpt of a sample script for an Asgardian contact center.
related actions that facilitate the self-service possibilities of contact routing. A key feature that Studio provides are the ASR Automatic Speech Recognition allows contacts to respond to recorded voice prompts by speaking, pressing keys on their phone, or a combination of both. and IVR Interactive Voice Response an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. The different script types correlate with the possible channels of a contact center - namely phone, chat, email, voicemail, work item, and SMS. Studio offers several types of scripts and different actions that are compatible with certain script types. A scripter creates a script by connecting pathways of actions to accomplish an intended purpose. Studio contains hundreds of routing components called actions, which perform individual functions like requesting an agent, playing a prompt or music, or providing menu options for a contact. Studio is a user-friendly application that allows you to create and manage scripts used for contact routing (and many other possibilities) in your contact center.
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